At SlateMate LLC, your satisfaction is at the core of everything we do. We are committed to delivering reliable, high-quality home services that meet or exceed your expectations. We proudly stand behind our Service Satisfaction Guarantee.

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Our Commitment

If you're not satisfied with the service provided, we will work with you to make it right—at no additional cost to you.

 

What This Guarantee Includes:

• Rework or Revisit: If any aspect of the service was incomplete, not up to standard, or did not meet the agreed scope of work, we will promptly schedule a revisit to address the issue.

• Timely Response: Issues reported within 5 business days of service completion will be prioritized and resolved within a reasonable timeframe.

• Clear Communication: We’ll maintain open communication throughout the process to ensure clarity and confidence in the resolution.

 

What This Guarantee Does Not Cover:

• Issues arising from customer misuse, damage after service, or unrelated third-party work.

• Requests that go beyond the original agreed-upon scope unless approved as a new service.

• Situations where access, safety, or cooperation is not provided to complete follow-up service.

 

How to Report a Service Concern:

If you're not fully satisfied, please contact us within 5 business days of the service date via:

• Email: slatematepro@gmail.com

• Phone: 708-238-2552

• Website: https://slatematepro.com 

 

Our Promise

We value your trust and will do everything within reason to ensure your home is serviced properly, professionally, and to your satisfaction.